Orders are dispatched within 2 working days of receiving your order. Please allow 3-5 working days (depending on the delivery option) for your order to arrive once dispatched. As some of the products (i.e. furniture, rugs) will be shipped directly by the designers and some of the items are made-to-order, the delivery times could vary and take a little bit longer than usual. In any case, once you have made the order, we will notify you via e-mail and specify the process and times.
All our designers are small independent makers, therefore we cannot guarantee to permanently carry all the items in stock, although we really try our best. If an item is out of stock, we will quickly advise you of an approximate delivery date, option to swap for another item, or refund the order.
We pack all of our products carefully to make sure they arrive in great condition. We care about the environment and are passionate keeping packaging materials to the minimum. We always try to re-use the boxes and other packaging materials. Postage and Packaging is calculated prior to payment at the checkout and will vary depending on the contents of your order and the delivery destination.
If you have any questions about shipping, please contact us by writing to firstname.lastname@example.org and we will do our best to help!